Job Description
Are you looking for a stable role with a great work-life balance? We are seeking a dedicated Night Shift Support Specialist to join our growing team in Anaheim, CA.
As a key member of our 24/7 operations, you will ensure our clients receive seamless assistance during off-peak hours. This is a unique opportunity to work in a quieter environment while making a significant impact on our customer satisfaction scores.
Why join us?
- Competitive hourly rate of $22-$28/hr.
- Shift flexibility and no weekend rush.
- Career growth opportunities in technical support.
We offer a comprehensive benefits package including health insurance, paid time off, and retirement planning. If you are a self-starter who thrives in a results-oriented environment, we want to hear from you.
Responsibilities
- Monitor and troubleshoot technical issues for end-users in real-time.
- Manage incoming support tickets and prioritize based on urgency.
- Document all technical interactions and resolutions in our CRM system.
- Collaborate with day-shift teams to resolve complex escalations.
- Maintain a high standard of communication and professionalism at all times.
- Ensure system uptime and performance during the night cycle.
Qualifications
- Previous experience in technical support or customer service (1+ years preferred).
- Strong problem-solving and analytical skills.
- Excellent written and verbal communication abilities.
- Ability to work rotating night shifts (e.g., 10 PM - 6 AM).
- Proficiency with basic computer software and operating systems.
- High school diploma or equivalent; Associate degree is a plus.