Job Description
Are you looking for a stable career in Laredo, TX? Apex Support Services is currently hiring for Night Shift Customer Support Representatives with no prior experience required. We provide comprehensive on-the-job training to help you succeed in this dynamic role.
Join a team that values integrity, teamwork, and professional growth. As a night shift specialist, you will be the first point of contact for our valued clients, ensuring their concerns are addressed promptly and efficiently.
Responsibilities
- Assist customers via phone, email, and chat regarding product inquiries and technical troubleshooting.
- Resolve customer complaints and escalate complex issues to the senior support team when necessary.
- Maintain accurate and up-to-date records of all customer interactions in the CRM system.
- Follow standard operating procedures to ensure a seamless and high-quality support experience.
- Identify opportunities to improve support processes and product documentation.
- Collaborate with cross-functional teams to address systemic issues affecting our clients.
- Adhere to strict call scripts and quality assurance guidelines.
Qualifications
- High school diploma or GED equivalent required.
- Must be willing and able to work night shifts, weekends, and holidays.
- Strong verbal communication skills with a friendly and professional demeanor.
- Basic computer proficiency and ability to learn internal software quickly.
- Ability to type at least 30 WPM.
- Reliable internet connection and home office setup (if applicable).
- Willingness to undergo a background check and drug screening.