Job Description
Join our award-winning customer support team as a Night Shift Specialist, fully remote from Los Angeles! We're seeking tech-savvy professionals to deliver exceptional 24/7 support while enjoying competitive pay, flexible scheduling, and comprehensive benefits. Work from the comfort of your home during evening hours (10 PM - 6 AM) and make a real impact on global customer experiences.
Responsibilities
- Handle high-volume customer inquiries via phone, chat, and email during night shift hours
- Resolve technical issues for enterprise clients using proprietary CRM and diagnostic tools
- Document cases with precision in Salesforce and escalate complex escalations appropriately
- Collaborate with global teams to maintain consistent service quality standards
- Contribute to process improvements through weekly team feedback sessions
- Maintain 95%+ customer satisfaction score and first-contact resolution metrics
Qualifications
- 2+ years customer support experience with night shift or rotational schedule
- Proficient in troubleshooting Windows/macOS and basic networking concepts
- Exceptional written and verbal communication skills in English
- High-speed home internet connection (minimum 50 Mbps) and quiet workspace
- Ability to work independently during unsupervised night hours
- Experience with Zendesk, Salesforce, or similar support platforms
- High school diploma or equivalent; technical certification preferred