Job Description
Are you a night owl looking for a rewarding career from the comfort of your home in Denver? Apex Support Solutions is seeking a dedicated Night Shift Customer Support Specialist to join our elite remote team. If you thrive in a quiet environment and enjoy solving problems for our diverse clientele, this is the perfect opportunity for you.
Why Join Us?
- 100% Remote Work: No commute, ever. Work from your home office in Denver, CO.
- Night Shift Schedule: Enjoy the quiet hours and potentially higher productivity.
- Competitive Pay: Earn between $22 and $27 per hour based on experience.
- Modern Tools: We provide top-tier equipment and software.
We are looking for a proactive problem-solver to handle inquiries via chat, email, and phone during our peak evening hours.
Responsibilities
- Provide exceptional technical support and customer service to clients during the night shift.
- Diagnose and troubleshoot hardware and software issues remotely.
- Maintain accurate and detailed records of customer interactions in our CRM system.
- Collaborate with the day shift team to resolve complex escalations.
- Stay updated on product knowledge and documentation to assist users effectively.
- Adhere to company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer support or technical troubleshooting is a plus.
- Reliable high-speed internet connection and a dedicated workspace.
- Strong written and verbal communication skills in English.
- Ability to work independently and manage time effectively during night hours.
- Proficiency with Microsoft Office Suite and basic computer operations.