Job Description
Join our award-winning support team as a Night Shift Customer Specialist! Enjoy the flexibility of working from home in El Paso while providing exceptional service to global clients. We offer competitive pay, comprehensive benefits, and a supportive remote culture. If you're a night owl with strong communication skills and a passion for problem-solving, this role is your perfect fit.
What We Offer:
- 100% remote work opportunity
- Health, dental, and vision insurance
- 401(k) with company match
- Professional development stipend
- Home office equipment allowance
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat during night shift hours
- Resolve technical issues for SaaS products with empathy and efficiency
- Document cases accurately in CRM systems and maintain detailed records
- Collaborate with global teams to escalate complex issues
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Reliable high-speed internet and quiet home workspace
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving and multitasking abilities
- Excellent written and verbal communication skills
- Ability to work independently during night shift (10 PM - 6 AM CST)