Job Description
Join Our Elite Remote Night Shift Team
Are you a night owl looking for a rewarding career without the commute? ApexTech Solutions is seeking a dedicated Night Shift Customer Support Specialist to join our rapidly expanding remote workforce based in Oklahoma City, OK.
In this pivotal role, you will be the primary point of contact for our clients during the late hours of the night. You will troubleshoot technical issues, answer inquiries, and ensure our customers have a seamless experience, all from the comfort of your own home. We offer a competitive salary, comprehensive benefits, and a culture that values flexibility and autonomy.
Why You’ll Love This Role:
- Flexible Schedule: Work the night shift (typically 10:00 PM – 6:00 AM) and enjoy your days off during peak hours.
- 100% Remote: No daily commute; manage your time and workspace from anywhere in Oklahoma City.
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
Responsibilities
- Provide exceptional 24/7 technical support and customer service via chat, email, and phone.
- Diagnose, troubleshoot, and resolve complex hardware and software issues for end-users.
- Maintain a high first-contact resolution rate while managing a high volume of incoming tickets.
- Document all customer interactions, issues, and resolutions accurately in our CRM system.
- Collaborate with the day shift team to ensure continuity of support and knowledge transfer.
- Identify trends in technical issues and suggest improvements to our documentation and training materials.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or a related field is a plus.
- Minimum of 1-2 years of experience in customer support, technical support, or help desk operations.
- Reliable high-speed internet connection and a dedicated, quiet workspace.
- Ability to work independently during night hours and adapt to changing priorities.
- Strong problem-solving skills, patience, and excellent verbal and written communication abilities.