Job Description
Are you a dedicated problem solver who thrives in the quiet of the night? Apex Global Support is seeking a Part-Time Night Shift Support Specialist to join our growing team in Riverside, CA. We pride ourselves on delivering exceptional service to our clients, and we need someone with a sharp mind and a calm demeanor to handle complex inquiries when the rest of the world is sleeping.
In this role, you will be the first point of contact for our valued customers, troubleshooting technical issues and providing top-tier support. If you are looking for a flexible schedule with competitive pay and a supportive environment, we want to hear from you.
Responsibilities
- Resolve Technical Issues: Diagnose and troubleshoot customer problems via phone, email, and live chat with speed and accuracy.
- Customer Communication: Maintain a professional, empathetic, and positive tone when communicating with clients, ensuring their satisfaction.
- Documentation: Accurately record case details and resolutions in our CRM system to ensure seamless follow-up.
- Process Adherence: Follow established Standard Operating Procedures (SOPs) to maintain high quality and compliance standards.
- Escalation Management: Identify complex issues that require further attention and escalate them to senior technical teams efficiently.
- Shift Coverage: Adhere strictly to the assigned night shift schedule (e.g., 10:00 PM - 6:00 AM) to ensure 24/7 coverage.
Qualifications
- Experience: Previous experience in customer support, technical support, or a call center environment is preferred.
- Technical Skills: Strong computer literacy and the ability to learn new software quickly.
- Communication: Excellent verbal and written communication skills in English.
- Availability: Must be available to work nights, weekends, and holidays as required.
- Reliability: A track record of punctuality and dependability.
- Education: High school diploma or GED required.