Job Description
Are you a night owl looking for a premium remote career in Sacramento, CA? Apex Tech Solutions is currently seeking a dedicated Customer Support Specialist to join our elite night shift team. We offer a competitive salary, flexible scheduling, and the freedom to work entirely from home.
In this pivotal role, you will be the first line of defense for our clients, resolving complex technical issues with empathy and precision. If you thrive in a quiet, focused environment and want to earn a high hourly wage without a commute, we want to meet you.
Why You’ll Love This Role
- Work from home with 100% remote flexibility.
- Competitive pay: $22.00 - $28.00 per hour.
- Night shift schedule (e.g., 10:00 PM - 6:00 AM).
- Top-tier health benefits and paid time off.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and live chat during night hours.
- Diagnose and troubleshoot software, hardware, and connectivity issues for end-users.
- Document all customer interactions and solutions accurately in our CRM system.
- Escalate complex technical issues to the senior engineering team when necessary.
- Collaborate with the day-shift support team to ensure seamless service continuity.
- Maintain a professional and positive demeanor while managing high call volumes.
Qualifications
- High school diploma or GED required; Associate’s degree in a related field is a plus.
- Must have a stable, high-speed internet connection and a dedicated home workspace.
- Previous experience in technical support or customer service is highly preferred.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent written and verbal communication skills.
- Must be available to work rotating night shifts.