Job Description
Are you a night owl looking for a stable career in a dynamic tech environment? Apex Support Solutions is currently seeking dedicated Night Shift Support Specialists in Philadelphia, PA. We prioritize potential over experience and provide comprehensive on-the-job training to help you succeed.
Why Join Our Team?
- No Experience Necessary: We provide full training to turn you into a tech expert.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Work-Life Balance: Enjoy your days off while earning a great income.
- Career Growth: Clear paths to Senior Support and Management roles.
If you are a reliable, self-motivated individual ready to start your career, apply today!
Responsibilities
- Provide first-level technical support and troubleshooting assistance via phone, email, and chat.
- Communicate clearly with customers to diagnose and resolve software and hardware issues.
- Maintain accurate and up-to-date records of all customer interactions in our internal systems.
- Collaborate with the wider support team to escalate complex cases efficiently.
- Ensure high customer satisfaction scores by following up on open tickets.
- Stay updated on product knowledge through daily training sessions.
Qualifications
- High school diploma or GED equivalent is required.
- Basic computer literacy (Windows and Mac operating systems).
- Strong written and verbal communication skills.
- Ability to work flexible night shifts, including weekends and holidays.
- Reliable internet connection and computer access (if remote).
- A positive attitude and willingness to learn new technologies.