Job Description
Join Apex Global Solutions and revolutionize your career with our exclusive night shift remote opportunities! We're seeking dedicated professionals in Cleveland, OH to deliver exceptional customer support during flexible overnight hours. Enjoy the perfect work-life balance with our 100% remote setup, competitive compensation, and comprehensive benefits package. This role is ideal for night owls who thrive in dynamic environments while making a real impact from home.
Why Choose Us?
• Industry-leading remote work infrastructure
• Paid training and career advancement paths
• Health, dental, and vision insurance
• 401(k) with company match
• Monthly performance bonuses
Responsibilities
- Provide 24/7 customer support via phone, chat, and email during assigned night shift (10 PM - 6 AM EST)
- Resolve technical inquiries, billing issues, and product troubleshooting with empathy and efficiency
- Document all interactions in CRM systems while maintaining strict confidentiality standards
- Collaborate with global teams to escalate complex issues and ensure seamless resolution
- Meet/exceed performance metrics including CSAT scores, resolution time, and first-contact resolution
- Participate in ongoing training to master product updates and support protocols
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- 1+ years customer service or technical support experience
- Proven ability to work independently during overnight hours with minimal supervision
- Strong communication skills with clear, professional phone etiquette
- Proficient in CRM software (Salesforce, Zendesk) and Microsoft Office Suite
- Reliable high-speed internet connection and quiet home office environment
- Flexibility to cover rotating weekends and holidays as needed