Job Description
Join our award-winning IT team as a Night Shift Support Specialist in Baton Rouge! We're seeking a tech-savvy professional to provide critical remote and on-site support during evening hours. Enjoy competitive pay, comprehensive benefits, and a flexible remote-friendly environment while keeping systems running smoothly for our Louisiana clients. Perfect for night owls who thrive in dynamic tech environments!
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for hardware/software issues
- Monitor system health and proactively address security vulnerabilities
- Troubleshoot network connectivity, cloud services, and end-user devices
- Document incidents, solutions, and knowledge base articles
- Collaborate with global IT teams during cross-continental handovers
- Execute system updates and patch deployments during low-traffic windows
- Maintain compliance with ITIL processes and security protocols
Qualifications
- 3+ years in IT support/help desk role with night shift experience
- CompTIA A+/Network+ or equivalent certification required
- Proficiency in Windows OS, Active Directory, and cloud platforms (AWS/Azure)
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent written/verbal communication skills for remote collaboration
- Ability to work independently during non-standard hours
- Valid Louisiana driver's license for occasional on-site visits