Job Description
Join our elite night shift support team in San Diego and earn a $2,500 sign-on bonus! We're seeking dedicated professionals to provide critical technical support while our global clients rest. Enjoy competitive pay, comprehensive benefits, and a collaborative environment where your expertise makes a tangible impact. Night shift premiums apply, plus opportunities for career advancement in our growing tech firm.
Responsibilities
- Resolve complex technical issues via phone, chat, and remote support during night hours
- Monitor and maintain server infrastructure, cloud services, and network security
- Document incidents, solutions, and knowledge base articles for team reference
- Collaborate with onshore/offshore teams during handover procedures
- Proactively identify system vulnerabilities and implement preventive measures
- Provide exceptional customer service with 99.9% uptime SLA adherence
Qualifications
- 3+ years in IT support or systems administration
- Proficiency in Windows Server, Linux, and AWS/Azure environments
- CCNA or CompTIA Network+ certification preferred
- Experience with ticketing systems (Jira, ServiceNow)
- Strong troubleshooting skills across hardware/software/network layers
- Ability to work independently with minimal supervision
- Excellent written and verbal communication skills