Job Description
Are you looking for a rewarding career in technology with a schedule that fits your lifestyle? Apex Data Systems is currently seeking a dedicated Night Shift IT Support Specialist to join our high-performance support team in Orlando, FL.
We are a leading provider of enterprise-level IT solutions, and we are expanding our overnight operations to ensure our clients receive round-the-clock support. This is a unique opportunity for a detail-oriented professional to work in a quieter environment while maintaining critical systems and resolving complex technical issues.
Why Apply?
- Competitive Pay: Earn a premium of up to $28/hr with our night shift differential.
- Stable Schedule: 6:00 PM - 6:00 AM shifts offer excellent work-life balance.
- Growth Potential: Clear pathways for advancement into Senior Support and Systems Administration.
Responsibilities
- Monitor server health, network traffic, and system performance during off-hours to prevent downtime.
- Triage and resolve escalated IT support tickets received from day-shift staff.
- Perform routine system backups, security updates, and maintenance tasks.
- Provide remote and on-site technical assistance to internal employees and external clients.
- Document all incidents, solutions, and maintenance activities in the ticketing system.
- Ensure all security protocols are followed during the vulnerable night hours.
Qualifications
- High school diploma or GED required; Associate degree in Computer Science or IT preferred.
- Minimum 1-2 years of experience in Help Desk, Technical Support, or Customer Service.
- Strong knowledge of Windows operating systems, Active Directory, and troubleshooting.
- Must be available to work the Night Shift (6:00 PM - 6:00 AM).
- Excellent written and verbal communication skills.
- Ability to work independently with minimal supervision.