Job Description
Join NexusTech Solutions as a Remote Tech Support Specialist and become the backbone of our cutting-edge digital infrastructure. We're seeking a passionate professional to deliver exceptional technical assistance to clients across Los Angeles and beyond. Enjoy the flexibility of remote work while making tangible impact in a collaborative, growth-oriented environment. Our comprehensive benefits package includes health insurance, retirement plans, and professional development stipends. Be part of a company that values innovation, inclusivity, and work-life balance.
Responsibilities
- Diagnose and resolve complex hardware/software issues via remote support channels
- Manage ticketing systems with SLA adherence and proactive client communication
- Deploy and configure cloud-based solutions (AWS/Azure/GCP) for enterprise clients
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams to enhance service delivery
- Conduct system health checks and preventative maintenance protocols
- Mentor junior support staff on troubleshooting methodologies
Qualifications
- 5+ years in technical support with 3+ years remote experience
- CompTIA Network+ or equivalent certification required
- Proficiency in Windows/macOS/Linux environments and Active Directory
- Expertise in networking fundamentals (TCP/IP, DNS, VPNs)
- Experience with ticketing systems (Jira, Zendesk) and remote access tools
- Strong written communication skills for technical documentation
- Ability to troubleshoot under pressure with minimal supervision
- Bachelor's degree in IT or related field preferred