Job Description
Join our elite 24/7 support team as a Night Shift Specialist in Colorado Springs! We're seeking dedicated professionals to provide exceptional technical support during overnight hours. This role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a dynamic, tech-forward environment. Work with cutting-edge systems while maintaining global service excellence. If you thrive in fast-paced settings and value work-life balance through overnight scheduling, apply now!
Responsibilities
- Monitor and resolve technical tickets via phone, chat, and remote support during overnight hours
- Document incident reports, solutions, and system performance metrics
- Collaborate with day-shift teams for seamless handover and continuity
- Perform system diagnostics, troubleshooting, and preventative maintenance
- Escalate critical issues to senior engineers with detailed context
- Contribute to knowledge base documentation and process improvements
Qualifications
- 2+ years in IT support or technical customer service role
- Proficiency with Windows/Linux systems and cloud platforms (AWS/Azure)
- CompTIA A+ or equivalent certification preferred
- Exceptional written and verbal communication skills
- Ability to work independently during overnight shifts
- Experience with ticketing systems (Jira, ServiceNow)
- Strong problem-solving and critical thinking abilities