Job Description
Join Our Elite Remote Tech Support Team in Fort Wayne, IN!
We're seeking a highly skilled Remote Tech Support Specialist to deliver exceptional service to our clients. This immediate hire opportunity offers the flexibility of remote work while serving the Fort Wayne community. If you're passionate about technology and thrive in problem-solving environments, apply today and start making an impact tomorrow!
What We Offer:
- 100% remote work arrangement
- Competitive salary with performance bonuses
- Comprehensive health benefits
- Professional development stipend
- Modern tech equipment provided
Responsibilities
- Diagnose and resolve hardware/software issues via remote access tools
- Provide Tier 2/3 technical support for enterprise systems
- Document cases accurately in CRM and ticketing systems
- Collaborate with cross-functional teams on complex escalations
- Maintain security protocols for all remote interactions
- Train users on system best practices
- Monitor system performance and proactively address issues
Qualifications
- 3+ years of remote tech support experience
- CompTIA A+ or equivalent certification required
- Expert knowledge of Windows/macOS, networking, and cloud services
- Strong troubleshooting skills with diagnostic tools
- Excellent written and verbal communication abilities
- Ability to work independently with minimal supervision
- Experience with ticketing systems (e.g., Zendesk, Jira)
- Valid Indiana driver's license (occasional onsite support)