Job Description
Join Nevada Tech Solutions and become a vital part of our 24/7 operations team! We're seeking a dedicated Night Shift Support Specialist to provide exceptional technical assistance during evening hours in Reno, NV. Enjoy flexible scheduling options while ensuring our clients receive uninterrupted service excellence. This hybrid role combines remote flexibility with occasional on-site collaboration in our state-of-the-art Reno facility.
As a key member of our support ecosystem, you'll troubleshoot complex issues, implement system optimizations, and contribute to a culture of continuous improvement. We offer competitive compensation, comprehensive benefits, and career advancement opportunities within our rapidly growing tech enterprise.
Responsibilities
- Provide Tier 2-3 technical support for enterprise software and infrastructure during night shift hours (11 PM - 7 AM)
- Monitor system performance, diagnose network issues, and implement real-time solutions
- Document incident reports, knowledge base articles, and resolution protocols
- Collaborate with global teams using Jira, Slack, and ticketing systems
- Conduct scheduled maintenance and security updates during off-peak hours
- Train junior staff on troubleshooting methodologies and best practices
- Analyze support metrics to identify process improvement opportunities
Qualifications
- 3+ years in IT support or system administration with night shift experience
- Proficiency in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA Network+ or equivalent certification required
- Exceptional problem-solving skills with ability to work independently
- Strong written communication skills for technical documentation
- Experience with monitoring tools (e.g., Nagios, SolarWinds)
- Flexibility to adapt to rotating schedules and emergency on-call duties