Job Description
Join TechGuard Solutions as a Part-Time Night Shift Support Specialist and become the backbone of our 24/7 operations. We're seeking tech-savvy professionals to deliver exceptional remote support during overnight hours, ensuring our clients' systems run flawlessly while the city sleeps. Enjoy competitive pay, flexible scheduling, and a collaborative culture that values your expertise. This role offers unique growth opportunities and the satisfaction of solving complex technical challenges in a dynamic environment.
Responsibilities
- Provide remote technical support via phone, chat, and ticketing systems during night shifts (10 PM - 6 AM)
- Troubleshoot and resolve hardware/software issues for enterprise clients
- Monitor system alerts and proactively address potential outages
- Document all interactions using ticket management tools (Zendesk/Jira)
- Collaborate with global teams during cross-timezone incidents
- Conduct remote system diagnostics and security patch implementations
- Maintain client SLAs with 95%+ resolution efficiency
Qualifications
- Minimum 1 year experience in IT support/help desk environments
- Strong proficiency in Windows/macOS and cloud platforms (AWS/Azure)
- Excellent problem-solving skills with analytical mindset
- Ability to work independently with minimal supervision
- CompTIA A+/Network+ certification preferred
- Experience with ticketing systems and remote access tools
- High school diploma or equivalent; college degree a plus
- Reliable transportation for on-call emergencies (max 2/month)