Job Description
Join TechSolutions Pro's award-winning support team and start your remote tech career tomorrow! We're seeking passionate individuals to deliver exceptional technical assistance to our St. Louis-based clients from the comfort of your home. This is your chance to launch into IT support with immediate training and growth opportunities in a dynamic, collaborative environment.
As a Remote Tech Support Specialist, you'll be the hero behind the scenes, resolving complex issues while enjoying competitive pay, comprehensive benefits, and a flexible schedule. No more commutes – just impactful work that makes a difference. Apply today and begin your journey with us!
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Diagnose and troubleshoot Windows/macOS systems, networks, and peripherals
- Install, configure, and maintain operating systems and business applications
- Document all interactions and resolutions in ticketing systems with precision
- Collaborate with senior engineers to escalate complex technical challenges
- Conduct remote system audits and preventative maintenance procedures
- Mentor junior team members on best practices and troubleshooting techniques
Qualifications
- High school diploma or equivalent; A+/Network+ certification preferred
- 1+ years of technical support experience in remote or helpdesk environments
- Expert knowledge of Windows 10/11, macOS, and networking fundamentals
- Proficient in remote desktop tools (TeamViewer, AnyDesk, etc.)
- Exceptional communication skills with ability to explain technical concepts simply
- Strong problem-solving abilities with systematic troubleshooting methodology
- Ability to work independently with minimal supervision in remote setting