Job Description
Join our award-winning tech team as a Remote Tech Support Specialist in Jersey City! We provide all necessary equipment including high-performance laptops, dual monitors, and noise-canceling headsets. Enjoy flexible remote work while supporting cutting-edge technologies for enterprise clients. Our comprehensive benefits package includes health insurance, 401K matching, and professional development stipends.
Responsibilities
- Provide Tier 2-3 technical support via phone, chat, and remote desktop for enterprise hardware/software issues
- Diagnose and resolve complex network connectivity, security, and system performance problems
- Document all cases in ServiceNow with detailed technical resolution steps
- Collaborate with cross-functional teams to implement IT infrastructure updates
- Train end-users on new software deployments and security protocols
- Monitor ticket queues with SLA adherence and proactive issue resolution
Qualifications
- 3+ years of enterprise-level IT support experience
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Windows 10/11, Active Directory, and Azure AD
- Experience with ticketing systems (ServiceNow preferred)
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent written and verbal communication skills
- Ability to work independently in a remote environment