Job Description
Join TechSolve Solutions as a Remote Tech Support Specialist and make an immediate impact! We're seeking tech-savvy professionals to deliver exceptional remote support to our clients across the Greensboro, NC area. This contract position offers competitive pay, flexible remote work, and the chance to solve complex technical challenges while working with cutting-edge technologies.
As a key member of our IT support team, you'll be the first point of contact for resolving technical issues, ensuring seamless operations for our clients. If you thrive in dynamic environments and possess a passion for problem-solving, apply today to start your career with us immediately!
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Troubleshoot and resolve network connectivity, security vulnerabilities, and system performance problems
- Install, configure, and maintain operating systems, applications, and peripheral devices
- Document all support interactions, resolutions, and preventive measures in ticketing systems
- Collaborate with cross-functional teams to implement efficient IT solutions
- Conduct remote system diagnostics and repairs for desktop/laptop environments
- Train end-users on best practices for data security and system usage
Qualifications
- High school diploma or equivalent; Bachelor's degree in IT preferred
- 2+ years of experience in remote technical support or helpdesk roles
- CompTIA A+ certification or equivalent technical certifications
- Proficiency in Windows OS, macOS, and cloud-based platforms
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent written and verbal communication abilities
- Ability to work independently with minimal supervision
- Experience with ticketing systems (Zendesk, Jira, ServiceNow)