Job Description
Join Capital Tech Solutions as a Night Shift Support Specialist and become the backbone of our 24/7 operations. This premium role offers competitive compensation, comprehensive benefits, and career advancement opportunities in the heart of Washington, DC. As a key member of our technical support team, you'll ensure seamless system functionality during critical overnight hours while enjoying a flexible work-life balance. We provide industry-leading training, state-of-the-art equipment, and a collaborative environment where your expertise directly impacts our clients' success.
Responsibilities
- Provide exceptional technical support via phone, chat, and remote access during overnight hours (11 PM - 7 AM)
- Monitor and troubleshoot IT infrastructure including servers, networks, and cloud services
- Document all incidents, resolutions, and system changes using our ticketing system
- Collaborate with day-shift teams for seamless handover and knowledge transfer
- Proactively identify system vulnerabilities and implement preventive measures
- Maintain strict compliance with security protocols and data protection standards
Qualifications
- Minimum 2 years of technical support experience in a 24/7 environment
- Proficiency in Windows Server administration and Active Directory
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent written and verbal communication skills
- CompTIA A+ or equivalent certification required
- Ability to work independently and make critical decisions under pressure
- Experience with ITIL incident management processes preferred