Job Description
Join Buffalo's fastest-growing tech company as a Remote Tech Support Specialist! We're seeking motivated individuals with no prior experience to launch their IT careers in a supportive, remote environment. You'll provide exceptional technical assistance to clients while receiving comprehensive training and mentorship. Enjoy flexible hours, competitive benefits, and the opportunity to grow within our dynamic team. Perfect for recent graduates or career changers passionate about technology!
Responsibilities
- Diagnose and resolve technical issues via phone, email, and remote desktop support
- Install, configure, and troubleshoot hardware/software systems
- Document all interactions and resolutions in ticketing systems
- Collaborate with senior engineers on complex technical challenges
- Provide clear, patient guidance to non-technical users
- Participate in ongoing training to enhance technical skills
- Monitor system performance and escalate critical issues
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Excellent verbal/written communication abilities
- Strong problem-solving and customer service mindset
- Ability to learn new technologies quickly
- Reliable home office setup with high-speed internet
- Must be legally authorized to work in the US