Job Description
Join our dynamic team as a Night Shift Support Specialist at GlobalTech Solutions! We're seeking dedicated professionals to provide exceptional technical support during overnight hours (11 PM - 7 AM). Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where your expertise makes a real difference. Ideal candidates thrive in fast-paced settings and are passionate about resolving complex technical challenges while maintaining stellar customer satisfaction.
Responsibilities
- Provide 24/7 technical support via phone, email, and chat for enterprise clients
- Troubleshoot and resolve hardware/software issues including network connectivity, system crashes, and application errors
- Document all support tickets using ServiceNow with detailed resolution steps and customer communication
- Collaborate with cross-functional teams during critical incidents and major outages
- Monitor system performance and proactively address potential security vulnerabilities
- Conduct remote diagnostics and implement fixes for complex infrastructure problems
- Maintain up-to-date knowledge base articles and troubleshooting guides
Qualifications
- 3+ years of experience in IT support or help desk roles
- CompTIA A+ or equivalent technical certification required
- Proficiency with Windows Server, Active Directory, and enterprise networking
- Strong analytical skills and ability to diagnose multi-layered technical issues
- Exceptional written and verbal communication skills for diverse client interactions
- Ability to work independently during overnight shifts with minimal supervision
- Experience with ticketing systems (ServiceNow, Jira) and remote management tools
- Flexibility to work rotating weekends and holidays as needed