Job Description
Join our elite night shift team at Pacific Tech Solutions, Honolulu's premier technology provider. We're seeking a Senior IT Support Specialist to deliver mission-critical infrastructure support during overnight hours (11 PM - 7 AM). This high-paying role offers exceptional compensation, premium shift differential, and the opportunity to work with cutting-edge technology while enjoying Honolulu's vibrant off-peak lifestyle. Why you'll love this role: Competitive salary ($85k-$110k), 15% night shift premium, comprehensive benefits package, and career advancement opportunities in Hawaii's growing tech sector.
Responsibilities
- Provide 24/7 remote and on-site technical support for enterprise systems, networks, and cloud infrastructure
- Monitor and resolve critical system alerts during overnight hours with SLA adherence
- Execute system maintenance, patching, and security protocols during low-traffic windows
- Collaborate with global teams on incident response and disaster recovery initiatives
- Document troubleshooting processes and maintain knowledge base articles
- Lead cross-functional projects for system optimization and automation
- Mentor junior staff during shift handovers and knowledge transfer sessions
Qualifications
- 5+ years of enterprise IT support experience with night shift or on-call background
- Expertise in Windows Server, Linux, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA Security+ or equivalent cybersecurity certification required
- Strong experience with network troubleshooting (TCP/IP, DNS, firewalls)
- Ability to work independently with minimal supervision in high-pressure situations
- Excellent written and verbal communication skills for global team coordination
- Valid Hawaii driver's license and reliable transportation for on-site support
- Experience with ticketing systems (ServiceNow, Jira) and automation tools