Job Description
Join TechSolve Inc., a leader in innovative IT solutions, as a Part-Time Remote Tech Support Specialist. This flexible role allows you to provide exceptional technical assistance to clients across the US while working from the comfort of your Tulsa home. We're seeking a customer-focused professional with a passion for solving complex technical challenges and delivering outstanding remote support experiences.
As a key member of our support team, you'll troubleshoot hardware/software issues, guide users through system setups, and ensure seamless digital experiences. This position offers competitive pay, flexible scheduling, and opportunities for professional growth in a dynamic tech environment.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Provide step-by-step guidance for system configurations and installations
- Document technical cases and maintain detailed support logs
- Collaborate with senior engineers on complex troubleshooting
- Deliver exceptional customer service with empathy and patience
- Stay updated on emerging technologies and security protocols
- Train users on best practices for digital safety
Qualifications
- 2+ years of technical support experience (remote preferred)
- Proficiency with Windows/macOS/Linux operating systems
- Strong knowledge of networking fundamentals and cloud services
- Excellent communication and problem-solving skills
- CompTIA A+ or equivalent certification (preferred)
- Ability to work independently with minimal supervision
- High-speed internet connection and quiet home office space
- Valid US work authorization and Tulsa residency