Job Description
Are you a tech-savvy problem solver looking for the perfect work-life balance?
Apex Digital Solutions is seeking a dedicated Remote Tech Support Specialist to join our elite Baton Rouge team. We offer a fully remote environment with flexible scheduling, allowing you to manage your time while delivering top-tier technical assistance to clients nationwide.
In this role, you will be the first point of contact for our clients, resolving complex technical issues with patience and expertise. If you have a passion for technology and a desire to work from the comfort of your home in Louisiana, we want to hear from you.
Why Join Us?
- Flexible Hours: Choose shifts that fit your lifestyle.
- Remote First: Work from anywhere in Baton Rouge or beyond.
- Competitive Pay: Earn between $18.00 and $24.00 per hour.
- Growth Opportunities: Clear career path into IT Management.
Apply today and take control of your career with a company that values your time and talent.
Responsibilities
- Provide expert technical support via chat, email, and phone to end-users.
- Troubleshoot and resolve hardware, software, and network connectivity issues.
- Document all support interactions and resolutions in our CRM system accurately.
- Educate customers on best practices for device maintenance and security.
- Escalate complex technical tickets to senior engineers when necessary.
- Identify recurring issues and contribute to the improvement of our knowledge base.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field is preferred.
- 1+ years of experience in technical support, help desk, or customer service.
- Proficient in Microsoft Windows and macOS operating systems.
- Strong written and verbal communication skills with a customer-centric approach.
- Must have a stable, high-speed internet connection and a dedicated workspace.
- Ability to work independently and manage time effectively in a remote setting.