Job Description
Join NexusTech Solutions as a Remote Tech Support Specialist and become the backbone of our clients' digital operations. We're seeking a dedicated professional to deliver exceptional technical assistance to users across Albuquerque and beyond. Enjoy the flexibility of remote work while making a tangible impact in a dynamic tech environment. Our comprehensive benefits package includes health insurance, professional development stipends, and quarterly team-building events. Elevate your career with us!
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Provide Tier 2-3 troubleshooting for complex network and system problems
- Document all interactions and solutions in our CRM system
- Train end-users on security protocols and best practices
- Collaborate with IT teams on system upgrades and deployments
- Monitor ticket queues and maintain SLA compliance
- Conduct periodic system audits and vulnerability assessments
Qualifications
- 3+ years of remote tech support experience
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows/macOS/Linux environments
- Strong knowledge of cloud platforms (AWS/Azure)
- Experience with helpdesk software (ServiceNow/BMC)
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Valid New Mexico driver's license for occasional on-site visits