Job Description
Join Our Elite Remote Team in Colorado Springs
We are seeking a high-performing Technical Support Specialist to join our distributed workforce. If you thrive in a fast-paced environment and enjoy solving complex technical puzzles, this is the opportunity for you. We offer a competitive salary, comprehensive benefits, and the flexibility to work from anywhere in the United States.
What You Will Do
As a key member of our support team, you will be responsible for delivering top-tier technical assistance to our global clientele. Your role is critical in maintaining system uptime and ensuring our users have a seamless experience.
Responsibilities
- Provide Tier 2 technical support via phone, email, and remote desktop sessions.
- Diagnose and resolve hardware, software, and network connectivity issues.
- Manage and prioritize incoming support tickets using Zendesk or Jira Service Management.
- Document all troubleshooting steps, resolutions, and case notes accurately.
- Collaborate with engineering teams to escalate complex bugs or feature requests.
- Conduct regular system checks and maintenance to prevent future outages.
Qualifications
- Minimum 3 years of experience in technical support, help desk, or customer service.
- Associate’s degree in Computer Science, Information Technology, or equivalent.
- Proficient in Windows, macOS, and Linux operating systems.
- Strong knowledge of Active Directory, TCP/IP, and DNS.
- Excellent written and verbal communication skills.
- Must have a reliable home office setup with high-speed internet.