Job Description
Join our dynamic night shift team as a Support Specialist! We provide all necessary equipment including laptops, headsets, and ergonomic workstations. This role offers stability, growth opportunities, and a supportive environment for dedicated professionals.
Our 24/7 operations center relies on night shift specialists to ensure seamless service delivery. Enjoy competitive pay, comprehensive benefits, and a collaborative team culture that values your contributions.
Responsibilities
- Provide remote technical support to clients across multiple platforms
- Monitor system alerts and resolve incidents during night hours
- Document cases in CRM with detailed resolution steps
- Collaborate with day shift teams for seamless handovers
- Contribute to knowledge base updates and process improvements
- Maintain strict SLA compliance and performance metrics
Qualifications
- High school diploma or equivalent required
- 1+ years in customer support or technical assistance
- Proficient with Windows/macOS and troubleshooting methodologies
- Strong written and verbal communication skills
- Ability to work independently during night hours (11 PM - 7 AM)
- Experience with ticketing systems like Zendesk or Jira
- Reliable transportation to our Fort Wayne facility