Job Description
Join TechSolutions Pro as a Remote Tech Support Specialist and become the backbone of our client's digital infrastructure! We're seeking a tech-savvy professional to deliver exceptional remote support to Tucson-based clients while working fully from home. Enjoy a competitive salary, comprehensive benefits, and career growth opportunities in a dynamic tech environment.
Why This Role Stands Out: Flexible remote work schedule with company-provided equipment, paid certifications, and a collaborative culture that values innovation. Work with cutting-edge technologies while making a tangible impact on user experiences.
Responsibilities
- Diagnose and resolve complex hardware/software issues via remote desktop tools
- Provide Tier 2/3 support for Windows/macOS environments and cloud platforms
- Document all cases in ServiceNow with detailed resolution steps
- Collaborate with network security teams on vulnerability remediation
- Train end-users on new technologies and security protocols
- Monitor system performance and proactively address potential issues
- Support after-hours on-call rotation (1 week/month)
Qualifications
- 3+ years of enterprise-level remote tech support experience
- Expert knowledge of Active Directory, VPNs, and virtualization (VMware/Hyper-V)
- CompTIA A+/Network+ certifications (or equivalent)
- Proficient in ServiceNow, Jira, or similar ticketing systems
- Strong troubleshooting skills for Azure/O365 environments
- Excellent written communication for technical documentation
- Ability to work independently with minimal supervision
- Valid Arizona driver's license for occasional on-site visits