Job Description
Are you a problem-solver who thrives in a high-energy environment? OmniTech Support Solutions is seeking a dedicated and detail-oriented Night Shift Support Specialist to join our elite technical team in Lincoln, Nebraska. As a pivotal member of our operations, you will ensure our enterprise clients receive top-tier technical assistance and seamless service during critical off-hours.
We pride ourselves on our premium work culture, offering competitive benefits, comprehensive health coverage, and a clear trajectory for professional growth. If you are looking for a stable, full-time role where you can make a tangible impact on our clients' success, we want to hear from you.
Responsibilities
- Provide exceptional technical support to clients via phone, email, and chat during the designated night shift.
- Diagnose and resolve hardware and software issues efficiently to minimize system downtime.
- Document all customer interactions, troubleshooting steps, and resolutions accurately in the CRM system.
- Collaborate closely with the day-shift team to ensure a seamless handover of critical tickets and alerts.
- Monitor system performance and proactively alert management to potential outages or security vulnerabilities.
- Maintain a deep understanding of our product suite to provide accurate guidance.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT or a related field is preferred.
- Minimum of 1-3 years of experience in technical support or customer service.
- Must be available to work rotating night shifts (e.g., 6:00 PM to 3:00 AM).
- Strong verbal and written communication skills with a focus on empathy and clarity.
- Proficient in using ticketing systems (e.g., Zendesk, Jira) and remote desktop tools.
- Ability to work independently with minimal supervision while maintaining high energy levels.