Job Description
Join our elite night shift support team in San Jose! We provide all necessary equipment including high-performance laptops, diagnostic tools, and ergonomic workstations. Enjoy premium compensation, comprehensive benefits, and a cutting-edge environment designed for peak productivity. Perfect for tech enthusiasts seeking a non-traditional schedule with exceptional career growth opportunities.
Responsibilities
- Provide remote and on-site technical support for enterprise systems during night shift hours
- Diagnose and resolve hardware/software issues using provided diagnostic equipment
- Monitor network infrastructure and perform proactive maintenance tasks
- Document all technical procedures and case resolutions in ticketing systems
- Collaborate with global teams to ensure seamless 24/7 operational continuity
- Implement security protocols and maintain compliance standards
Qualifications
- Minimum 2 years in IT support or related technical field
- Proficiency with Windows/macOS and networking fundamentals
- Experience with ticketing systems (ServiceNow, Jira) preferred
- CompTIA A+ or similar certification required
- Ability to work independently during night shift (10 PM - 6 AM)
- Strong problem-solving skills with attention to detail
- Valid California driver's license for occasional on-site visits