Job Description
Join CyberCore Solutions as a Remote Tech Support Specialist and become the backbone of our client success team! We're seeking a dedicated professional to deliver exceptional technical assistance to users across diverse industries. This fully remote role offers the flexibility to work from anywhere while making a tangible impact on our clients' operations. Enjoy competitive compensation, comprehensive benefits, and a collaborative culture that values innovation and growth.
Responsibilities
- Provide Tier 2/3 technical support via phone, chat, and remote desktop tools
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Document cases meticulously in ServiceNow ticketing system
- Collaborate with network and security teams on complex incidents
- Develop and maintain technical documentation and troubleshooting guides
- Conduct user training sessions on security protocols and software usage
Qualifications
- 3+ years of enterprise-level IT support experience
- Expertise in Active Directory, VPN configurations, and cloud platforms (Azure/AWS)
- CompTIA A+/Network+ certifications required
- Strong troubleshooting skills with Windows/macOS and mobile devices
- Excellent written/verbal communication abilities
- Experience with ticketing systems (ServiceNow/Jira)
- Ability to work independently in a remote environment