Job Description
Are you ready to start your career tomorrow? Apex Data Systems is urgently seeking dedicated Night Shift Support Specialists in Stockton, CA. Join a fast-paced, high-tech environment where your technical skills make a real impact. We offer competitive pay, night shift premiums, and immediate opportunities for qualified candidates.
Why Join Us?
We are looking for passionate individuals who thrive in a dynamic setting. As a Night Shift Support Specialist, you will be the first line of defense for our clients, ensuring seamless operations while the world sleeps. Enjoy a stable work environment with opportunities for rapid career advancement.
Responsibilities
- Provide Tier 1 technical support to internal and external customers via phone, chat, and email during night hours.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently and accurately.
- Document all incidents, solutions, and resolutions in the ticketing system (Jira/ServiceNow).
- Monitor system performance and ensure 99.9% uptime for critical services.
- Escalate complex technical issues to senior engineering teams for further investigation.
- Maintain a professional demeanor and adhere to strict SLA (Service Level Agreement) standards.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT or related field preferred.
- Previous experience in IT support, Help Desk, or Customer Service is highly valued.
- Strong problem-solving skills and the ability to troubleshoot under pressure.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Excellent verbal and written communication skills.
- Basic proficiency in Windows, macOS, and Linux environments.