Job Description
Join our dynamic team as a Night Shift IT Support Specialist and become the backbone of our 24/7 operations. We're seeking a dedicated professional to provide exceptional technical support during overnight hours, ensuring seamless system functionality for our global clients. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth in a fast-paced tech environment. If you thrive in nocturnal settings and excel at problem-solving, apply today to join Jacksonville's leading IT solutions provider!
Responsibilities
- Provide remote and on-site technical support for hardware/software issues during overnight shifts
- Monitor system alerts and proactively address server/network infrastructure problems
- Document incidents, resolutions, and knowledge base articles in ITSM systems
- Collaborate with day-shift teams for seamless cross-functional support handoffs
- Conduct system backups, updates, and maintenance during off-peak hours
- Train users on new technologies and troubleshoot complex technical challenges
- Maintain security protocols and compliance standards for all systems
Qualifications
- Associate's degree in IT or equivalent certification (CompTIA A+, Network+)
- 2+ years experience in technical support or helpdesk roles
- Proficiency with Windows/Linux systems, networking fundamentals, and cloud platforms
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent communication abilities for both technical and non-technical stakeholders
- Ability to work independently with minimal supervision during night shifts
- Experience with ITSM tools (ServiceNow, Jira) and remote support software
- Valid Florida driver's license for occasional on-site support