Job Description
Join our elite 24/7 operations team as a Night Shift IT Support Specialist in Washington, DC! We're offering a $5,000 sign-on bonus for qualified candidates who thrive in high-pressure environments. This role ensures critical infrastructure stability during off-hours while supporting federal and corporate clients. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a mission-critical support role.
Responsibilities
- Provide Tier 2-3 technical support for enterprise systems and network infrastructure
- Monitor and respond to alerts across security platforms, servers, and cloud services
- Execute scheduled maintenance windows and patch deployments during off-peak hours
- Document incident reports, resolutions, and standard operating procedures
- Collaborate with global teams during critical incident escalations
- Conduct system health checks and performance optimization tasks
Qualifications
- 3+ years in enterprise IT support with night shift experience preferred
- CompTIA Security+ or equivalent certification required
- Proficiency in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong diagnostic skills for network, hardware, and software issues
- Ability to work independently with minimal supervision
- Valid U.S. government security clearance or ability to obtain