Job Description
Join our dynamic IT support team in Lubbock and enjoy premium compensation for your night shift expertise! We're seeking dedicated professionals to provide critical technical support after hours while earning a competitive salary plus a $3,000 sign-on bonus. This role offers unparalleled opportunities for career growth in a supportive environment with cutting-edge technology. Enjoy flexible scheduling, comprehensive benefits, and the satisfaction of keeping systems running smoothly when it matters most.
Responsibilities
- Provide 24/7 remote technical support for enterprise systems and end-users during night shifts
- Monitor and troubleshoot network infrastructure, servers, and cloud services
- Document incident tickets, resolutions, and standard operating procedures
- Collaborate with global teams during critical system outages and maintenance windows
- Conduct proactive system health checks and performance optimization
- Train junior staff on support protocols and escalation procedures
Qualifications
- 2+ years of experience in IT support or system administration
- CompTIA A+, Network+, or Security+ certification preferred
- Proficiency with Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong analytical skills and ability to diagnose complex technical issues remotely
- Excellent written and verbal communication skills for after-hours documentation
- Available to work flexible night shifts (10 PM - 6 AM) including weekends