Job Description
Join TechSolutions Pro as a Night Shift IT Support Specialist and become a critical part of our 24/7 operations. Enjoy premium compensation, shift differentials, and a collaborative remote-friendly environment where your expertise directly impacts our global clients. We offer comprehensive benefits, career growth opportunities, and a dynamic team culture that values innovation and work-life balance.
Responsibilities
- Provide remote technical support for enterprise systems, software, and hardware during night hours
- Monitor and resolve critical IT infrastructure issues via ticketing systems
- Collaborate with cross-functional teams to implement security protocols
- Document incidents, resolutions, and knowledge base articles
- Perform system maintenance and updates during low-traffic periods
- Act as primary escalation point for urgent night-shift escalations
Qualifications
- 3+ years of experience in IT support or systems administration
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in Windows/Linux environments and cloud platforms (AWS/Azure)
- Strong troubleshooting skills with enterprise software and networking
- Ability to work independently with minimal supervision
- Excellent written and verbal communication skills
- Availability to work flexible night shifts (10 PM - 6 AM)