Job Description
Join NexusTech Solutions' elite 24/7 operations team as a Night Shift Support Specialist in the heart of San Jose's tech corridor. We're seeking a dedicated professional to maintain our global infrastructure integrity during overnight hours while enjoying competitive compensation, premium benefits, and accelerated career growth in an award-winning workplace culture.
As a cornerstone of our mission-critical operations, you'll safeguard digital experiences for Fortune 500 clients while working in our state-of-the-art facility with premium amenities, including ergonomic workstations, wellness rooms, and chef-prepared meals. This isn't just a job—it's your launchpad into enterprise IT excellence with industry-leading training and mentorship opportunities.
Responsibilities
- Provide Tier 2-3 technical support for enterprise cloud infrastructure during overnight hours
- Monitor and resolve system alerts, security incidents, and performance bottlenecks
- Execute scheduled maintenance windows and disaster recovery protocols
- Collaborate with global engineering teams during cross-continental deployments
- Document incident reports and knowledge base articles with precision
- Maintain SLA compliance for 24/7 service availability
- Train junior support staff on escalation procedures
Qualifications
- 3+ years of enterprise IT support experience in 24/7 environments
- CCNA/CompTIA Security+ certification or equivalent
- Expertise in AWS/Azure cloud infrastructure monitoring
- Proficient in ticketing systems (Jira, ServiceNow)
- Ability to work independently during overnight shifts
- Strong analytical problem-solving under pressure
- Experience with network diagnostic tools (Wireshark, SolarWinds)
- Valid California driver's license for after-hours equipment access