Job Description
Join our dynamic team as a Part-Time Night Shift Support Specialist in Sacramento, CA! We're seeking dedicated professionals to provide exceptional technical assistance during overnight hours. Enjoy competitive pay, flexible scheduling, and opportunities for growth while maintaining critical infrastructure for our global clients. This role offers the perfect blend of challenge and reward for those who thrive in nocturnal environments.
At Global Tech Solutions, we value work-life balance and offer comprehensive benefits including health insurance, paid training, and advancement opportunities. Our state-of-the-art facility in Sacramento features modern amenities and a collaborative culture that celebrates innovation.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Monitor and troubleshoot IT infrastructure including servers, networks, and cloud systems
- Document incident reports, resolutions, and system changes using ticketing systems
- Collaborate with day-shift teams for seamless handover and continuity of service
- Proactively identify system vulnerabilities and implement preventive measures
- Conduct scheduled maintenance and system updates during low-traffic periods
- Maintain strict compliance with security protocols and data protection standards
Qualifications
- Minimum 1 year of IT support or helpdesk experience
- Proficiency with Windows/Linux operating systems and cloud platforms (AWS/Azure)
- Strong troubleshooting skills for hardware, software, and network issues
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision during night shifts
- CompTIA A+ or similar certification preferred
- Flexible availability between 10 PM - 6 AM (Pacific Time)
- Basic knowledge of cybersecurity best practices