Job Description
Join our dynamic team as a Part-Time Night Shift Support Specialist at Nexus Tech Solutions! We're seeking dedicated professionals to provide exceptional technical support during overnight hours (11 PM - 7 AM). This role is perfect for students, night owls, or those seeking flexible schedules while gaining valuable IT experience. Enjoy competitive pay, comprehensive training, and a collaborative remote work environment. Help us maintain 24/7 system reliability for our global clients while advancing your career in technology.
Responsibilities
- Provide remote technical support via phone, email, and chat for enterprise clients
- Monitor system health and troubleshoot hardware/software issues during night shift
- Document and resolve tickets in ITSM platforms with SLA adherence
- Collaborate with global teams for seamless handover and incident escalation
- Conduct routine system maintenance and security patching
- Generate nightly performance reports and alert management
- Maintain accurate knowledge base articles for recurring issues
Qualifications
- High school diploma/GED; Associate's degree in IT preferred
- 1+ years in technical support or helpdesk role
- Proficiency with Windows/macOS, networking fundamentals, and cloud platforms
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent written/verbal communication in English
- Ability to work independently with minimal supervision
- Availability for 3-4 night shifts weekly (11 PM - 7 AM)
- ITIL or CompTIA A+ certification a plus