Job Description
Join our dynamic team as a Night Shift Support Specialist and kickstart your career in technology! We're seeking motivated individuals with no prior experience to provide exceptional technical support to our clients. Enjoy a competitive salary, comprehensive paid training, and a supportive work environment with growth opportunities. Night shift comes with a 15% shift differential and flexible scheduling options. Apply today and transform your future!
Responsibilities
- Provide 24/7 technical support via phone, email, and chat for enterprise clients
- Troubleshoot hardware, software, and network issues using remote diagnostic tools
- Document all support interactions in our CRM system with precision
- Collaborate with senior technicians to resolve complex escalations
- Maintain detailed knowledge base articles for common issues
- Adhere to SLAs and ensure customer satisfaction metrics are met
- Participate in weekly training sessions to enhance technical skills
Qualifications
- No prior experience required - we provide comprehensive training!
- High school diploma or equivalent required
- Basic computer literacy and proficiency with Windows/Mac OS
- Excellent written and verbal communication skills
- Strong problem-solving abilities and attention to detail
- Ability to work independently in a fast-paced environment
- Comfortable working night shifts (11 PM - 7 AM)
- Customer service mindset with patience and empathy