Job Description
Join TechNova Solutions as a Senior Night Shift Support Engineer and become a critical part of our 24/7 operations team. This high-impact role offers premium compensation for safeguarding our enterprise infrastructure during off-hours. You'll work with cutting-edge technologies in a collaborative environment that values work-life balance through structured shift rotations. Enjoy comprehensive benefits including health insurance, 401(k) matching, and exclusive employee perks.
Responsibilities
- Provide Tier 3 technical support for cloud infrastructure, servers, and network systems during night shifts
- Lead incident response and resolution for critical production issues with SLA adherence
- Collaborate with global teams via ticketing systems and real-time communication tools
- Document troubleshooting procedures and create knowledge base articles
- Conduct proactive system health checks and preventative maintenance
- Train junior support staff on complex systems and escalation protocols
- Monitor security alerts and coordinate with cybersecurity teams during incidents
Qualifications
- 5+ years of experience in enterprise IT support with 2+ years in night shift roles
- Expertise in Linux/Unix systems, Windows Server, and AWS/Azure environments
- Strong background in networking (TCP/IP, DNS, firewalls, load balancers)
- Proficiency with monitoring tools (Nagios, Zabbix, Datadog) and ticketing systems
- CCNA/CompTIA Security+ or equivalent certifications required
- Excellent written and verbal communication skills for cross-functional collaboration
- Ability to work independently and make critical decisions during off-hours