Job Description
Join TechSolve Inc.'s award-winning support team as a Senior Remote Tech Support Specialist! We're seeking a dedicated professional to deliver exceptional technical assistance to our clients across Fort Wayne and beyond. This full-time remote position offers the flexibility to work from home while making a tangible impact on our clients' success. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a collaborative environment.
What We Offer:
- 100% remote work with flexible hours
- Health, dental, and vision insurance
- 401(k) with company match
- Professional development stipend
- Monthly team-building events
Responsibilities
- Diagnose and resolve complex hardware/software issues via phone, chat, and remote access
- Document all support tickets with detailed technical notes and resolution steps
- Collaborate with Tier 2 engineers on escalated troubleshooting cases
- Conduct proactive system maintenance and security updates
- Train end-users on new technologies and best practices
- Monitor ticket queues and maintain SLA compliance
- Contribute to knowledge base articles and troubleshooting guides
Qualifications
- 3+ years of technical support experience in Windows/macOS environments
- CompTIA A+ or equivalent certification required
- Proficiency in networking concepts (TCP/IP, DNS, DHCP)
- Experience with remote support tools (TeamViewer, AnyDesk)
- Strong written and verbal communication skills
- Ability to work independently with minimal supervision
- Associate's degree in IT or related field preferred
- Experience with CRM systems (Zendesk, ServiceNow)