Job Description
Join TechNova Solutions as a Night Shift Support Specialist and become an essential part of our 24/7 operations team. This part-time role offers the flexibility to work while the city sleeps, ensuring our global clients receive uninterrupted technical support. We provide comprehensive training, competitive compensation, and a collaborative environment where your problem-solving skills shine. If you're a detail-oriented professional seeking meaningful part-time work in San Jose's tech hub, this opportunity is tailored for you.
Responsibilities
- Provide Tier 1 technical support via phone, chat, and email for enterprise software clients
- Monitor and resolve system alerts, ensuring minimal downtime during night hours
- Document cases meticulously using Zendesk and Jira ticketing systems
- Escalate complex issues to senior engineers with clear context
- Collaborate with global teams during handover procedures
- Conduct routine system health checks and preventative maintenance
- Maintain knowledge base articles with updated troubleshooting guides
Qualifications
- 1+ years of customer support or IT helpdesk experience
- Proficiency with Windows/macOS and cloud platforms (AWS/Azure)
- Strong written and verbal communication skills
- Ability to work independently with minimal supervision
- Available for flexible shifts between 10 PM - 6 AM
- Basic scripting knowledge (Python/Shell) preferred
- CompTIA A+ or equivalent certification a plus
- Must reside within 30 miles of San Jose