Job Description
Join TechGuard Solutions as a Night Shift Support Specialist and kickstart your career tomorrow! We're seeking dedicated professionals to provide critical technical support during overnight hours. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment. This is your opportunity to grow professionally while serving clients across Lexington and beyond. Immediate openings available – apply today!
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Troubleshoot complex hardware/software issues and implement effective solutions
- Monitor network/system performance and escalate critical incidents promptly
- Document all interactions, resolutions, and maintenance activities in ticketing systems
- Collaborate with global support teams to ensure seamless service delivery
- Conduct routine system backups and security checks during shift hours
- Train junior staff on support protocols and best practices
Qualifications
- High school diploma or equivalent; associate degree in IT preferred
- 1+ years of technical support experience in a 24/7 environment
- Proficiency with Windows/Linux operating systems and networking fundamentals
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent written and verbal communication abilities
- Ability to work independently under minimal supervision
- CompTIA A+ or equivalent certification required
- Availability to work flexible overnight shifts (10 PM - 6 AM)