Job Description
Join our award-winning IT support team and launch your career tomorrow! We're seeking passionate Remote Tech Support Specialists in Jacksonville, FL to deliver exceptional customer experiences. This fully remote role offers immediate start dates, competitive compensation, and growth opportunities within a forward-thinking organization. As a key member of our digital-first team, you'll empower users across diverse industries while enjoying Jacksonville's vibrant tech community.
Why NexusTech Solutions? • Industry-leading onboarding program • Flexible remote work environment • Comprehensive benefits package • Career advancement pathways • Collaborative tech culture
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Document troubleshooting steps using ticketing systems (Jira, ServiceNow)
- Provide white-glove support for Windows/macOS environments and cloud platforms
- Escalate complex issues to Tier 2/3 engineers with detailed context
- Conduct user training on security best practices and new technologies
- Collaborate with cross-functional teams to improve support workflows
- Maintain SLAs with 95%+ first-contact resolution rate
Qualifications
- 1+ years of technical support experience (helpdesk/desktop support)
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows 10/11, macOS, and Microsoft 365
- Strong knowledge of networking fundamentals (TCP/IP, DNS, VPN)
- Exceptional communication and problem-solving skills
- Experience with remote support tools (TeamViewer, AnyDesk)
- Ability to work independently in a remote setting
- High-speed internet connection and dedicated workspace