Job Description
Join our award-winning IT support team as a Part-Time Remote Tech Support Specialist in Washington, DC! We're seeking tech-savvy professionals to deliver exceptional remote assistance to our diverse client base. Enjoy flexible scheduling, competitive compensation, and the opportunity to work with cutting-edge technologies while making a tangible impact on digital experiences.
Why NexusTech Solutions?
- Industry-leading training programs
- Comprehensive benefits package (even for part-time roles)
- Career advancement opportunities
- Collaborative remote work culture
Responsibilities
- Provide remote technical support via phone, chat, and ticketing systems
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Configure and troubleshoot network connectivity and cloud services
- Document solutions in knowledge base with clear, actionable steps
- Collaborate with senior engineers on complex technical escalations
- Maintain security protocols during all support interactions
- Conduct periodic remote system health checks for key clients
Qualifications
- 2+ years of remote technical support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows 10/11 and macOS troubleshooting
- Strong knowledge of networking fundamentals (TCP/IP, DNS, VPN)
- Experience with ticketing systems (Zendesk, Jira, ServiceNow)
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Must reside in Washington, DC metropolitan area