Job Description
Join Orlando Tech Solutions as a Remote Tech Support Specialist and become the backbone of our digital transformation journey. We're seeking a passionate problem-solver to deliver exceptional technical assistance to our clients across the Sunshine State. Enjoy the flexibility of remote work while making a tangible impact in Orlando's thriving tech scene. Our premium benefits package includes health insurance, 401(k) matching, and professional development stipends. Work with cutting-edge technologies and collaborate with a team dedicated to innovation and client success.
Responsibilities
- Diagnose and resolve hardware/software issues via remote access tools
- Provide exceptional technical support via phone, chat, and email
- Document troubleshooting steps and maintain detailed ticket logs
- Train users on system best practices and security protocols
- Collaborate with IT teams on infrastructure improvements
- Monitor system performance and proactively address vulnerabilities
Qualifications
- 3+ years of remote technical support experience
- CompTIA A+ or equivalent certification required
- Expertise in Windows/macOS/Linux environments
- Strong networking knowledge (TCP/IP, DNS, DHCP)
- Excellent communication and problem-solving skills
- Experience with ticketing systems (Zendesk, Jira)
- Ability to work independently in a remote setting